Refund Policy
Last Updated: 31 May 2026
Overview
ThinkaLearn provides digital products and downloadable educational resources.
Due to the nature of digital products, all sales are generally considered final once access has been granted, a download link has been provided, or a resource has been accessed.
Please read product descriptions carefully before making a purchase.
Digital Products
As our products are supplied digitally and are accessible immediately after purchase, we are unable to offer refunds, exchanges, or cancellations once access has been provided, except where required by law.
This policy helps protect our intellectual property and ensures fair use of our resources.
Faulty or Incorrect Products
If you experience any of the following issues, please contact us:
The wrong product was delivered
The download link does not work
The file is corrupted or inaccessible
A technical issue prevents access to the purchased resource
Where appropriate, we will:
Provide a replacement file
Restore access
Resolve the technical issue
Issue a refund where a solution cannot reasonably be provided
Duplicate Purchases
If you accidentally purchase the same resource more than once, please contact us as soon as possible.
Duplicate purchases may be eligible for a refund at our discretion.
Misrepresentation
If a product has been materially misrepresented or does not substantially match its published description, please contact us.
Requests will be reviewed individually and, where appropriate, a refund may be issued.
Contact
For refund enquiries, please contact:
Please include:
Your name
Order number (if available)
Product purchased
Description of the issue
We aim to respond to enquiries within a reasonable timeframe.
Changes to This Policy
We reserve the right to update this Refund Policy at any time.
Any changes will be published on this page with an updated revision date.